Shipping policy
Shipping Policy
At EcoDecorLight, we aim to deliver your order safely and on time. Please read our shipping policy below.
🚚 Shipping Time
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Orders are usually processed within 1–2 business days.
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Estimated delivery time is 5–8 business days after dispatch.
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Delivery times may vary depending on your location, courier service, weather, or other unforeseen circumstances.
📦 Order Tracking
Once your order has been shipped, you will receive a shipping confirmation and tracking details via email, SMS, or WhatsApp, where applicable.
💰 Shipping Charges
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Shipping charges, if applicable, will be displayed at checkout before you place your order.
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Any free-shipping offers will be subject to the terms mentioned on the website.
🏠 Delivery Address
Please make sure your shipping address, phone number, and other contact details are correct before placing your order.
EcoDecorLight is not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
🔄 Delivery Delays
Although we work with reliable courier partners, some delays may occur due to:
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Bad weather
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Natural disasters
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Public holidays
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Courier-related issues
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Remote delivery locations
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Other circumstances beyond our control
If your order is significantly delayed, please contact our customer support team.
📦 Damaged or Missing Package
If your package arrives damaged, please take photographs/videos of the package and product and contact us as soon as possible.
For a missing package marked as delivered, please contact us so we can assist you in checking the delivery status with the courier.
📞 Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team.
EcoDecorLight
Email: ecodecorlightsupport@gmail.com
By placing an order with EcoDecorLight, you agree to the terms mentioned in this Shipping Policy.